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Your client area on our site, is your area in which to manage your client licences, interact with support, make any payments, and generally manage your account on the platform. Below is an overview of the various functions of your client area. Client Area Overview Manage Purchases (1)On first logging into the client area, you will see the "Manage Purchases" section. From the screenshot above, you can see there are 2 items present (one cloud and one self hosted license). You can manage any of these items by selecting the button on the right. Once you have clicked to manage an item you will be able see information about that purchase, and manage items such as access information, licensed URLs and keys. In addition, if you would like to add any items to your packages, you can do this from the same location, by selecting the "Manage your community" tab. Orders (2)From the orders tab, you can see every order you have had on our system. Items such as new purchases, renewals, and other items. Orders List If click on the View Details button next to any of the order numbers, you can see more details about that order, including the ability to print your invoice or add a PO number. Order Details Support (3)Clicking on the support tab will give you the ability to submit a support ticket, or view any existing support tickets. For more details on obtaining support, please see the following guide My Details (4)The "My Details" drop down menu contains many items where you can change/add details. These are detailed in brief below Personal Information - This is where you can add a telephone number and company name if needed Addresses - You can change your billing address within this area, and add any other addresses required to use for your licenses. Payment Methods - You can add payment methods here, which you can then use to make purchases and process renewals on your items. If a valid payment method is on file, this would automatically be used for any renewals. Account Credit - You can add credit to your account here, which can be used for purchases of IPS products. It is important to note that this cannot be used in the marketplace. For this you must add to marketplace credit on the community. Alternative Contacts - Here you can add other people who are allowed to contact us on your behalf, either for billing, support, or both. You can also select which purchases to allow them to view. Referrals - Here you can find your personal referral links for the invision platform. Change Email/Password - Links for to change each of these corresponding items.

This guide covers the various areas of our billing system, within our client area. Answering various common questions we are asked about purchasing items, and managing billing items such as addresses, credit, and payments. Orders SectionOnce you have logged into the client area, you will see there is an order tab in the menu, as shown in the screenshot below. Orders Every order/invoice that has ever been on your account, can be seen in this area. As you can see at the top, there is an order that has not yet been paid for a renewal. These can be paid by selecting the "Pay Now" option provided. Clicking on the "view details" button on any order, will show you all the details related to that order. From here you can add a PO number in the top right if needed, and print the invoice. Order Details Payment MethodsIf you would like for your renewals to be paid automatically, you can add a payment method to the system, which will then be charged automatically when an invoice is generated. In order to add a new payment method, you would do this from the following location in the menu 'My Details->Payment Methods' If you have any existing payment methods, you will see them listed here. To add a new payment method, select the 'Add New' button Payment Methods Once you select to add a new method, simply add your card details that you wish to be saved securely for future payments Add New Account CreditIn addition to adding a new payment method, you can also add credit to your account for future invoices. Therefore if you wish to pay for items up front, you can do so by pre-paying on your account. To add credit to your account, visit the following location 'My Details->Account Credit' From here, simply click the 'Add Credit' button, and enter the amount you wish to add. You will then be taken through the checkout process to pay the amount. Any future invoices would draw from this credit automatically. Account Credit Managing AddressesWhen purchasing your suite, you will be asked for your address details. Should you need to change these details, or add new details for new purchases, you can do this from the following location. 'My Details->Addresses' Once a new address is added, you can, if you choose, change they default addresses using the buttons provided under any of the 'Other Addresses' Addresses

We provide self-help, private ticket, and community-based support to ensure your Community runs as well as it can. If you ever have any issues that you cannot solve with the methods below, please ask. We are here to help! Health DashboardThe first step to obtaining support should always be from your AdminCP. If you log into your AdminCP and visit the Supportlocation, this will take you to Health Dashboard Health Dashboard Within this area, there are many tools in which may assist you in resolving issues on your site. Applies to self-hosted customers only Some items on this page may apply to self hosted customers only. Cloud customers may not see server related information, as this is all taken care of for you. The system will automatically check for any issues on your site when this area is visited. If there are any issues that are found, it will report them to you. Critical issues - If there are critical issues that are showing in these area, you should address those immediately. These may be items such as incompatible items on the server, security patches, or upgrades which need to be run. Important issues - There are items which, while should be looked at, do not dall into the category of being critical. Things such as 3rd party item upgrades being available, or recommending of a higher server component (PHP version for example). In addition to issues being reported, errors are also reported on this page. YOu can see these at the bottom of the page by way of a graph. Any increases in these may be an indication of an issue on the site that needs to be addressed. The 3 types shown are Error logs - These are items which are expected, but still shown to the user. An example of this may be a permission error, or notice that an item is unavailable. You will find extra settings in this area also, to choose how robustly you would like to log these types of errors. System logs - These are those in which would not happen in normal use. So for example if you had a database connection issue, an unexpected coding issue, or anything else which is outside the normal parameters of the softwares intentions. Email logs - Any issues with sending of email. Other Support ToolsBefore submitting a ticket, and after checking the above, there are some tools you can use which may resolve issues. First of all you can clear any system caches. You can find this button at the top of the "Tools and Diagnostics" section Selecting "Something isn't working correctly." Disable CustomizationsAn important part of the diagnostic process is disabling any 3rd party items you may have installed on your sysyem. The majority of issues you will see in Invision Community are caused by customizations (themes, plugins, apps) that are not part of our default set. You can disable these by selecting the "x third party customisations" link Disabling 3rd party You should disable all customizations using the button provided and check on a new tab in your browser to see if this issue is resolved. If it has, then you know it is a 3rd party issue, and you should enable items one at a time until you find the cause. Once the cause is found, this should be reported to the developer of that 3rd party item. Disable Customizations Submitting a ticketIf you cannot find the issue using the built in tools, there is then an option to submit a ticket to our support team who will be happy to assist you in getting to the bottom of your problem. Provide a much information about the issue as possible. Including how to replicate the problem, and examples if possible. Applies to self-hosted customers only Often we will need access to your system to diagnose the cause of an issue. In this case, we will need some login details, and may at times require file system access. You can provide these securely from within your client area. To do this, log into your client area, select your license, then select "Review my details" (See further info below). Ensuring these are up to date, can often speed up the time taken to resolve your issue. Anything you have already attempted to resolve the issue yourself is worth noting within the ticket. Getting Support If you are not able to access your AdminCP or have a non-technical question, you can always submit a ticket directly in the client area as well. Providing Access (Self hosted)If access details are needed in order to diagnose and resolve an issue with your site, these would be added within your client area. First of all log into your client area in the following location https://invisioncommunity.com/clientarea/ Once you have logged in, select "Manage this purchase" next to the license you are reporting an issue for. Manage this purchase On the next page, select "Review/Update Access information" Update access You will then be presented with a form where you can securely add access information for your site. It is worth mentioning here that all IPS employees and contractors have executed elaborate non-disclosure agreements that protects the integrity of your data. Adding your information in this areas, ensures that it is stored in a secure location. Entering details FTP Access - If you are unsure on what FTP access is, you would need to obtain this from your hosting company. Admin CP URL - Your admin area by default would be at (for example) www.yoursite.com/admin/ . If you have not moved from this location, then you can leave this section blank. If however you have moved your admin location, then please populate the new URL here. Admin CP .htaccess - If you have an additional username and password you enter prior to getting to the admin CP login page, then these details would be added here. If you do not, then its likely you do not have these, and you can leave the section blank. Admin CP Access - This is your admin username and password (or one that you create for our use). This must have full admin access in most cases, in order for us to assist. Hosting provider - The name of the company in which provides the hosting for your site. Notes - If there is any further information we need in order to be able to access your site, please ensure you add this information here. Manually Checking LogsIf you cannot get to the AdminCP at all, you can access the system logs from within uploads/logs on your file system. It is always worth checking these. It may be for example that your MySQL instance has crashed or some other item in which you know how to resolve. Recovery Mode (Self hosted only)If you get to the point in which you cannot get to the admin CP, nor the front end, you can try using our new recovery mode function. In order to use this, you would add the following line to a constants.php file within your installations main directory <?php define('RECOVERY_MODE',True);Once this is set, you can visit your ACP location and log in. On login you will see something similar to the below, which will be disabling 3rd party items, resetting default themes, and attempting to get you to a stock position so you can log in (it will not be deleting anything, don't worry) On login after enabling recovery After this is complete, you will be shown a list of all items which have been disabled, and you will be informed to remove the line from your constants file. It is important that you do this, as you will not be able to navigate to any area of the admin CP until you have done so. Recovery Complete You will then be able to enable items one at a time until the system breaks, in order to determine which of these items is causing your system not to function.

Alla här på Invision Power Services, Inc. (IPS), företaget som skapar Invision Community, är glada att ni har valt vårt system för att driva er Community! Vi är väldigt stolta över vad vi gör och tycker om att hjälpa våra kunder att utöka sin Community. Låt oss först gå igenom allmänna termer och koncept i Invision Community. Allmänna termerIngen vill läsa en ordlista så vi kommer att hålla den kort, men det är viktigt att veta vad vi pratar om när vi använder en term eller förkortning. AdminCP/ACP = Administrationskontrollpanelen som är backend-kontrollområdet i er Suite. Medlem = Alla användarkonton i systemet. Medlemsgrupp = Kontrollerar behörigheter och inställningar för medlemmar som är tilldelade den gruppen. Alla medlemmar är en del av en eller flera medlemsgrupper. Gäst = Någon som surfar på din community men inte är inloggad. Admin = En medlem som är med i en grupp eller på annat sätt har behörighet att komma åt AdminCP:n. Moderator = En medlem som har behörighet att utföra någon form av kontroll över andra medlemmars inlägg i gränssnittet. Behörigheter = I hela sviten ser du behörighetsalternativ och ett stort urval av kryssrutor: Behörighetsmatris Dessa kryssrutor för behörighet definierar vad varje medlemsgrupp kan se eller göra inom det område av den sviten du arbetar med för tillfället. Kolumnerna definierar de olika alternativen. ApplikationerDu kommer ofta att höra oss hänvisa till applikationerna eller apparna i Invision Community. Detta kan hänvisa till våra primära applikationer (Forum, Bloggar, Galleri, Sidor, Handel eller Nedladdningar) eller möjligheten för dig att lägga till tredjepartsapplikationer. Moln vs. Självhostad Vi erbjuder både en hostad, molnbaserad tjänst för Invision Community eller en nedladdningsbar, självhostad licens som du kan köra på din egen server. Det finns några mer avancerade funktioner och krav på servernivå som kanske inte gäller om du använder våra molntjänster. När något inte gäller molnet kommer det att visas så här i vår dokumentation: Gäller endast för självhostade kunder Exempeltext som endast gäller självhostade licenser. Så när du ser den texten kan du tryggt ignorera alla tekniska krav där när du är på våra molntjänster.