We just wanted to voice or concern and dismay re the impending deprecation of the Support requests feature.
Appreciate it's somewhat basic and that there's more advanced alternatives on the market but for many small communities like ours, all we need is a basic solution and that's exactly what Invision provides. This is the primary reason we upgraded to the commerce package and we will be removing this from our subscription once the feature is removed.
Like many, we are entirely non-profit, maintained by a small team of volunteers. The prospect of having to install & maintain another third party COTS application just to meet our basic ticket requirements is not welcome, same for paying for a third party hosted application that will likely require some integration. - No thanks.
At the very least, Invision could create a method whereby a simple contact form submits a topic in a designated forum whereby site staff can reply. The user could then respond to their support topic via email. This would at least provide some basic functionality. I think it's fair to say that a "Contact Form" of sorts is a basic requirement of any website and it's a shame that the related support requests feature is being deprecated.
We will probably resort to using a basic contact form + mailbox for support requests, but in the past I have found this to be a much less effective of keeping support requests organised and the lack of integration with Invisions interface will be a major drawback.
Hi,
We just wanted to voice or concern and dismay re the impending deprecation of the Support requests feature.
Appreciate it's somewhat basic and that there's more advanced alternatives on the market but for many small communities like ours, all we need is a basic solution and that's exactly what Invision provides. This is the primary reason we upgraded to the commerce package and we will be removing this from our subscription once the feature is removed.
Like many, we are entirely non-profit, maintained by a small team of volunteers. The prospect of having to install & maintain another third party COTS application just to meet our basic ticket requirements is not welcome, same for paying for a third party hosted application that will likely require some integration. - No thanks.
At the very least, Invision could create a method whereby a simple contact form submits a topic in a designated forum whereby site staff can reply. The user could then respond to their support topic via email. This would at least provide some basic functionality. I think it's fair to say that a "Contact Form" of sorts is a basic requirement of any website and it's a shame that the related support requests feature is being deprecated.
We will probably resort to using a basic contact form + mailbox for support requests, but in the past I have found this to be a much less effective of keeping support requests organised and the lack of integration with Invisions interface will be a major drawback.
Thanks
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