Just want to point this out one more time: The value InvisionCommunity brings to my business is way beyond the 70 dollars it costs me monthly. And I’d love to have direct official support for some of the issues I’m having, which I’ve been told is specific to the theme I’m using or simply “You could try X but nothing else we can do even if you get our Enterprise Plan”.
But just to re-iterate, these are the issues I would love to throw money at but keep getting rejected:
The USD→EUR link to change currency on the store doesn’t work
“Accept Cookies” redirects to an Error Page
I need a piece of code that can reliably ping an external server on every purchase, and the current one that I have your team claims cause rare issues with purchases not going through
Login with Google doesn’t work (reported to by email a couple minutes ago)
Credit card Compliance issues
Generally stay on top with the various errors we’re getting on every 100th to 200th purchase
I also tried to contact one of your 3rd party providers on your providers page and the first thing i get is an another error message 🤦♂️ (also reported to you by email an hour ago)
It just seems so very counterproductive that you seemingly refuse to provide proper Enterprise support to clients that need it. Plus the improvements resulting from that could end up back in your product, providing a more robust solution for everyone.
Just want to point this out one more time: The value InvisionCommunity brings to my business is way beyond the 70 dollars it costs me monthly. And I’d love to have direct official support for some of the issues I’m having, which I’ve been told is specific to the theme I’m using or simply “You could try X but nothing else we can do even if you get our Enterprise Plan”.
But just to re-iterate, these are the issues I would love to throw money at but keep getting rejected:
The USD→EUR link to change currency on the store doesn’t work
“Accept Cookies” redirects to an Error Page
I need a piece of code that can reliably ping an external server on every purchase, and the current one that I have your team claims cause rare issues with purchases not going through
Login with Google doesn’t work (reported to by email a couple minutes ago)
Credit card Compliance issues
Generally stay on top with the various errors we’re getting on every 100th to 200th purchase
I also tried to contact one of your 3rd party providers on your providers page and the first thing i get is an another error message 🤦♂️ (also reported to you by email an hour ago)
It just seems so very counterproductive that you seemingly refuse to provide proper Enterprise support to clients that need it. Plus the improvements resulting from that could end up back in your product, providing a more robust solution for everyone.
Länk till full forum post