I recently had a problem with two members of our team who unsubscribed to notifications via the 'Unsubscribe' link in their email. They did not realise - frankly, neither did I - that this is an irreversible process. They used it as a quick fix to receiving too many notifications. But there is no option to resubscribe to email notifications and neither can I re-enable this for them. Fortunately, Invision resolved this for me and without any fuss.
However, I have a sizeable number of members showing up in the Email Undeliverable list, and for most of them I cannot reverse this (I have not previously removed them from the list). Presumably, most/all of them used the email unsubscribe option which removes the option for me to remove them from the email undeliverable list. But how many of them did this not realising the consequences is more of an unknown. I suspect many of them.
But is it worse than this. When a member unsubscribes via the email link, they also PERMANENTLY unsubscribe from receiving newsletters and all notifications. Worse still - and more critically - they can no longer use the Forgot Password function.
A few questions:
Is this expected behaviour?
Is this optimal behaviour?
Is this somewhat forced upon Invision because of the shared email server environment?
Is this because it is simpler to apply? (I am not suggesting that 'for the sake of simplicity' is never justifiable.)
Unless there are overriding reasons for this behaviour of which I am not fully aware, I think this action should be reversible by at least the member (if not forum admins). And I am particularly concerned about the member being unable to request a password reset email.
I can think of an edge case which might be the reason for including password resets in email unsubscribe: if someone else attempts to login to the account, they could trigger a password reset email. That would be legitimate reason, and could be exploited to cause problems for Invision. In which case I suggest that if a member who has unsubscribed (via the email link) wishes to request a password reset, they are instead prompted to email the site owner or an admin from the email address associated with their account to request a password reset. Some method would need to be developed to then enable this.
So, unless I am missing something, I'd like to see two things:
The ability of members to reverse blanket unsubscribe via their user account. It should include a warning and the action logged (for Invision''s benefit).
A method developed to ensure that the block on password reset email might be circumvented by the member so that they are not permanently locked out of their account.
It is not obvious that unsubscribing via the email link disables the ability to request a password reset.
CLOUD Customer
Hi,
I recently had a problem with two members of our team who unsubscribed to notifications via the 'Unsubscribe' link in their email. They did not realise - frankly, neither did I - that this is an irreversible process. They used it as a quick fix to receiving too many notifications. But there is no option to resubscribe to email notifications and neither can I re-enable this for them. Fortunately, Invision resolved this for me and without any fuss.
However, I have a sizeable number of members showing up in the Email Undeliverable list, and for most of them I cannot reverse this (I have not previously removed them from the list). Presumably, most/all of them used the email unsubscribe option which removes the option for me to remove them from the email undeliverable list. But how many of them did this not realising the consequences is more of an unknown. I suspect many of them.
But is it worse than this. When a member unsubscribes via the email link, they also PERMANENTLY unsubscribe from receiving newsletters and all notifications. Worse still - and more critically - they can no longer use the Forgot Password function.
A few questions:
Is this expected behaviour?
Is this optimal behaviour?
Is this somewhat forced upon Invision because of the shared email server environment?
Is this because it is simpler to apply? (I am not suggesting that 'for the sake of simplicity' is never justifiable.)
Unless there are overriding reasons for this behaviour of which I am not fully aware, I think this action should be reversible by at least the member (if not forum admins). And I am particularly concerned about the member being unable to request a password reset email.
I can think of an edge case which might be the reason for including password resets in email unsubscribe: if someone else attempts to login to the account, they could trigger a password reset email. That would be legitimate reason, and could be exploited to cause problems for Invision. In which case I suggest that if a member who has unsubscribed (via the email link) wishes to request a password reset, they are instead prompted to email the site owner or an admin from the email address associated with their account to request a password reset. Some method would need to be developed to then enable this.
So, unless I am missing something, I'd like to see two things:
The ability of members to reverse blanket unsubscribe via their user account. It should include a warning and the action logged (for Invision''s benefit).
A method developed to ensure that the block on password reset email might be circumvented by the member so that they are not permanently locked out of their account.
It is not obvious that unsubscribing via the email link disables the ability to request a password reset.
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