Consistency between reported posts and topic threads

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Postad mars 25 , 20251 år

A frustrating thing that we have found with version 4 is that reported posts seems to have been designed by a completely different committee to the one which designed the standard topic interface.

I think it would be very helpful to bring the reported posts threads into line in their functionality with topics.

It would also be very helpful to be able to configure the reported posts to be directed to any particular place.

As I expect it is with all forums, we have some private forums where there is a lot of interchange between staff members.

It will be extremely helpful to be able to set up a separate private subforum simply to receive reported posts so that they are more easily accessible and we don't have to go to some special reported posts corner which as I have indicated works in a way rather different from the rest of the forum topics.

Surely having a single uniform interface design would be much easier for everybody and also much easier to keep upgraded.

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What is community engagement and how to encourage it

You've no doubt heard of the term' engagement' many times when designing and managing your community, but what does it mean? Every community is different, but they all share the three main types of engagement. 🚀 Active engagement is centred around creating, including posting, replying, voting, and reacting. 📖 Passive engagement is based around consuming, such as reading, logging in and following content areas that interest them. 🤝 Relational engagement is based around networking, such as following members, private messaging and joining clubs. Every community is unique, so it's essential to start by defining what meaningful engagement means to your community. If you're a support community, then key metrics would be the time taken to answer topics and the percentage that are marked as solved. Brand communities would want to track metrics such as author diversity, positive reactions and feedback interactions. Educational communities would focus on monitoring the quality of replies and the percentage of courses completed. Let's examine some broad strategies you can adapt to suit your community. Community designWhat can people see before they are logged in? Can they see some teaser content and that the site is active and full of life, or do they see empty blocks and 'Please sign in' messages? Ensure your community is set up to provide sufficient content for guest visitors to encourage them to read more. Ensure your home page shows signs of life. Our Page Editor enables you to drag and drop blocks on the home page to display member leaderboards, trending content, and more. Signs of life are key to encouraging membership. Engagement can't happen if those visiting can't see what your community's purpose is and how it can solve their problem. Be transparent and open-endedFinding the balance with moderation is key to a healthy community. Members should feel safe speaking up. Allow debate, moderate fairly but robustly, and avoid rules that focus on penalties. When people understand that their voice matters, they are more likely to show up. Setting healthy boundaries and making them known helps keep bad actors away and the community positive. Interact personally and make it easy to respond. Ending a post or blog with a question or clear call to action works just like it does on YouTube—ask for thoughts, feedback, or shared experiences. The easier it is to jump in, the more likely people will. Lead conversations with tools like Live Topics to host real-time chats and Q&As. These turn into permanent discussion threads and help build momentum through live interaction. Making it easier to contribute to your community can help engage those reluctant to start their own conversations. Creating group topics can help. Some examples of that may be: Weekly themed threads (e.g., "Showcase Sunday") AMAs with staff or key members Quick polls to prompt votes or discussion Questions-and-chat.mp4.b6a143e2047671456d5009d0a86d0697.mp4 Reward and recognize contributorsPeople stay engaged when their efforts are seen. Use built-in tools like: Reputation points Automated achievements with badges and ranks Personal recognition to award custom badges and points Automatic group promotions that unlock perks when milestones are hit Community Experts feature highlights members who consistently help others, making it easy to surface trusted voices and reward helpful behavior. You can also use the Featured Content option to showcase standout posts, questions, or stories from anywhere in the community. It's a great way to recognize quality content and share it with the entire community. Reward.mp4 Try it for yourselfWhen people feel welcomed, heard, and appreciated, they engage more. Keep it simple. Guide first actions, make it easy to respond, recognize outstanding contributions, and repeat what works. That's how communities grow. Spend five minutes a day to welcome someone new, highlight a great post, or start a conversation. The more you show up, the more your community will too.Visa hela artikeln

Av Chris59, · Postad juli 24 , 2025jul 24
Introducing Quests: Tailored gamification & bridging in-person events with your community

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Av Chris59, · Postad juli 18 , 2025jul 18
Improving the Mobile App Experience

Enhancing the Mobile Experience with New PWA FeaturesAs part of our ongoing mission to ensure Invision Community 5 feels as smooth and modern across all devices, we’re pleased to announce several improvements in 5.0.10 that enhance the Progressive Web App (PWA) experience. What is the PWA and how do I use it? A Progressive Web App (PWA) is a mobile-optimized version of your community that users can add to their device’s home screen, just like any regular app. It launches in full-screen and supports push notifications and badges (when enabled). To install the PWA: iOS/iPadOS: Tap the Share button in Safari (square with an arrow), then tap "Add to Home Screen." Android: Tap the three-dot menu in Chrome, then tap "Add to Home Screen." The goal for this update is to make your community feel closer to a native app and to make the PWA more accessible, so lets take a look at what's new! Pull to Refresh on iOSAdding pull-to-refresh in the iOS PWA has been a popular request in our feedback forum and I'm excited to share that it has now been implemented. Just like in a native app, users can swipe down to refresh the page in iOS, making it easier and more intuitive to see the latest content. This feature replaces the Refresh button previously found in the mobile footer and brings the iOS experience in line with modern mobile app standards. light-pull-to-refresh.MP4 dark-pull-to-refresh.MP4 Loading animationNavigating between pages in PWAs could sometimes cause confusion due to the lack of a loading indicator. To alleviate this, a custom loading animation has been added which should reassure your visitors that the next page is actually loading. It’s a subtle addition, but it's one which many visitors would expect to see in modern mobile apps - and now they can! ScreenRecording_06-07-2025 13-25-43_1.MP4 Installation prompt bannerSome users may not be aware that they can install your community directly to their device like a native app. To help with that, we’ve introduced a new installation prompt banner to help guide them through the install process. This banner appears when users are browsing your community in a mobile browser. Tapping the banner brings up step-by-step instructions tailored to their device. It’s a gentle nudge that increases PWA adoption while also respecting your visitors choice with a dismiss button. ScreenRecording_06-07-2025 13-56-44_1.MP4 App icon badgesReceiving a notification on the community now adds a notification badge to the PWA icon on your home screen, even if the PWA isn’t open. It’s a great (and familiar) way to inform your members that there’s fresh content waiting for them, and it's just a single tap away. Badges.mp4 Redesigned enable push promptsEnabling push notifications has never been easier. You are now prompted not only in the main notifications menu, but also when tapping follow on any item. EnableFromMenu.mp4 More improvements coming soonThis is part of our ongoing commitment to make Invision Community 5 the best possible experience on mobile. We’re already working on additional improvements to make the mobile experience even more polished and I look forward to sharing them with you in a future update!Visa hela artikeln

Av Chris59, · Postad juli 14 , 2025jul 14
Undo deletes and mistakes with the new Page Editor rollback feature

We've all been there. You accidentally remove the wrong block when using the Page Editor, and that custom HTML or WYSIWYG editor block is gone forever. You may have also moved some blocks around, only to realise the layout was perfect before. The new Invision Community 5 Page Editor is a powerful tool that enables you to create custom pages using your community data. We know how effective it is; we have used it to build out this site. We also know the pain of deleting the wrong block or wanting to revert to a previous layout. Our Invision Community 5 July release introduces the ability to roll back to a previous version, providing confidence in using the Page Editor, knowing that any action can be undone. The video shows the Page Editor rollback in action. In this example, I "accidentally" removed a text editor with custom text inside. In the past, this would have meant recreating it from scratch, but now you can view past versions of the page from within the Admin CP and restore it with just a few clicks. Each time you change something when using the Page Editor, such as adding a block, editing a block's settings, or changing the block template, a revision is stored. When you click the "Finish Editing" button, a manual save event is stored which is a great way to navigate the list of changes. Those manual save events act as definitive versions of that page. The filters allow you to review those changes quickly, and even show just the changes you made in your last Page Editor session. Accidental deletes, experimental layouts gone wrong and incorrectly edited settings are now a thing of the past. We hope that you find this new feature useful. I know we will!Visa hela artikeln

Av Chris59, · Postad juli 9 , 2025jul 9
Email advertising and other improvements

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Av Chris59, · Postad juli 7 , 2025jul 7
AI Skills Hub launches: Powered by Invision Community

Invision Community proudly powers the newly launched AI Skills Hub, created by Innovate UK in partnership with PwC! Invision Community 5 offers a broad range of capabilities beyond just classic forums that enables you to build out an entire interactive website with community at its heart, and that is what we did for Innovate UK. The AI Skills Hub is part of the UK’s national push to upskill workers across high-impact sectors like agriculture, construction, creative industries, and transport. With an urgent need for practical, ethical, and industry-specific AI training, the Hub brings together learners, employers, and training providers in one seamless digital environment. Invision Community is the perfect platform for this project. Let’s take a look at some of the functionality we provide. Organize webinars and eventsThe AI Skills Hub runs a full schedule of in-person and online events along with webinars all organized by our built in Events manager. Members can follow these calendars to get notified instantly when new events are available and confirm attendance with the RSVP system. Create pages, courses, and blogsOur pages application allows AI Skills Hub to create resources, statistics and FAQ that look great across all devices — no need to learn a complicated CMS or how to code. Additionally, leveling up skills is key to the success of the AI Skills Hub. This is where our courses functionality stands out as the backbone of the learning pathway system. Members can learn about tech-stacks, generative AI and more in a structured process. In a fast moving sector, it’s important that members are kept up to date on key topics. Our built-in blogging functionality helps the AI Skills Hub keep their members in the loop. With the ability to subscribe, it’s easy to ensure members are brought back to the site. “AI is here to stay,” said Zlatina Loudjeva of PwC in the official press release. “To benefit, workers must take charge of their development.” We couldn’t agree more—and we’re proud to be part of this project, proving that Invision Community is much more than just a forum platform! To see what Invision Community has to offer, you can start a free 30 day trial (No credit card needed)Visa hela artikeln

Av Chris59, · Postad juni 20 , 2025jun 20
Saved Reports and Community Health Metrics

You can get a lot of data from your Invision Community. We have charts and graphs for almost every item you can think of from reactions used to time to solution. However, it can be hard to extract meaning from the raw data and even harder to organise the charts. Our June release of Invision Community 5 aims to solve both of these problems with “My Charts” transforming into a much more useful “Saved Reports” feature and the addition of a key community health metrics dashboard. Let’s dive in! Saved ReportsPrevious versions of Invision Community had the ability to save charts to a single page that only you could see. This was fine but it meant that all your key metrics were jumbled together and you could not share this curated dashboard with other team members. The new Saved Reports feature solves these problems by allowing you to optionally save to a new custom report page that all your team can see allowing for logical grouping of saved charts. When you want to save a chart, you’ll see some new options. You can opt to store the chart in an existing report, or create a new one. Reports are like pages of a dashboard. For example, you can create a saved report called “Forums” and store all the forum-based metrics you wish on that page, and then create a separate report called “Members” and store member-based metrics on that page. Now you can organise all your commonly used statistics into one place with a logical grouping which saves a lot of time scrolling up and down trying to remember which chart you wanted. Each saved report page has tabs for charts and blocks, which means you can now store activity blocks right to your report dashboard. Finally, you can download a single CSV of all the charts into a single file which you can then process externally if you so wished. Saved Reports is available on all Invision Community plans. Community HealthNow that you have all your data organised, how can you see the health of your community? Is it based on the number of posts made per day, or the number of reactions? Partly, but there is more to the story when looking for trends over time. To help answer that question, we have created a new special report called Community Heath which contains key charts fed from multiple data points and crunched with our own algorithm to produce a visual indicator of how your community is doing. Let’s take a closer look at each of these charts and break down what each mean. Author Diversity Knowing how many posts have been made is good, but do you know if a very small number of people wrote them? A healthy community has a broad range of voices contributing to topics. This chart uses an algorithm to smooth the data. The actual number of authors isn’t as important as the trend. A ratio of 1.0 means nearly every post is from a different person showing greater diversity. Responsiveness This chart is another algorithmically generated trend line depicting the time between posts within topics. This is an important metric to help you understand the spread of posts across your community. The time of the first reply is important, but so is the speed of ongoing replies. Engagement This chart takes a variety of different interactions and combines them into a single metric over time. The interactions include reactions, following, solving and creating content. This chart is likely one of the most important as you can see trends over time and if engagement is falling or growing. First Response Time A responsive community where members get answers to their questions and replies to their topics is a sign of a healthy community. This chart uses some smoothing to produce a trend line you can monitor over time. DAU/MAU The Daily Active Users / Monthly Active Users ratio indicates how “sticky” your members are. It depicts the trend line of how often your monthly users come back daily. Any value over 1 means that your community is receiving a greater number of daily users than the monthly average. This chart is taken from our community and you can see when we announce new releases (May and June) we get a spike in returning members. What do they tell us? You can combine these charts to get a better understanding of your community. For example, you can see we had big spikes in returning visitors, but our engagement and first response times remained fairly average which indicates that people returned to read, but not contribute which is consistent with people returning to read about the latest release. You can also tell that our author diversity is fairly healthy with a value of 1 meaning every post is by a different person. Any community will have a core group of people that post more, and our values are consistent with a good number of unique voices. Overall, this shows that our community shows healthy signs of distributed activity and good responsiveness. You can also see that there are times where a smaller number of voices make the most contributions to our community. We might choose to engage those who haven’t posted as much by asking more questions and creating more opportunities for replies. The new Community Health metrics will help you understand your community data. We’re excited to see what your community trends are and how you can use the data to keep your community healthy. Community Health is available on Invision Community Creator Pro plans and above.Visa hela artikeln

Av Chris59, · Postad juni 20 , 2025jun 20
Four new things in Invision Community 5

It’s been four months since Invision Community 5.0.0 was released and we’ve had a lot of feedback over those months which has fed into a number of improvements. While we have a number of bigger features in the pipeline, sometimes the smaller improvements which improve your time on the community can have a bigger impact. Let’s take a look at those changes. Tag usage chart filtersOur re-imagined tagging system brings content from across the suite into a single page offering opportunities for secondary categorization. The AdminCP statistics chart for tag usage was updated with a customizable filter so you can drill down by app and sections allowing you to look at tag usage in specific forums or galleries rather than across the community. Recommended TagsWhile we recommend that communities use as few tags as possible to make tagging more effective, it can be possible to end up with dozens of tags even though your community may use the same handful for most of their content. You can now surface any tag to the top of the list by making it a recommended tag. This also has the benefit of nudging your community to use your preferred tags. Forum CollectionsThere are many places in the AdminCP where you’re asked to select many forums. It might be when you’re creating a saved moderation action and want to choose which forums it can be run on. Most communities tend to have logical groupings. On our forum here, we have feedback and ideation sections, along with support sections. We often have to select the same forums when setting up moderation, announcements or even default streams. We have to click the same four or five forums each time and if we ever removed or added a forum, we’d need to remember to go and add that in manually. Forum collections allow you to create groups of forums. In our example, you may create a grouping of all support forums. Once set up, you can select that single grouping instead of manually selecting the forums you need. They even update when you add or remove forums. Turnstile CAPTCHAThe venerable Google hCAPTCHA has served us well. For many years we’ve been identifying traffic lights and motorcycles for reasons no one really knows when we have the temerity to use a public WiFi connection. As much fun as it is working out if two pixels into a new square means it should be clicked or not, the truth is that hCAPTCHA isn’t as effective as blocking bot traffic as it once was. Cloudflare’s Turnstile CAPTCHA is a very effective (and free!) solution. It’s much less obtrusive too and in most cases you don’t need to do anything. It’s now an option and we recommend you check it out. This wraps up the most recent improvements to Invision Community 5. Which are you looking forward to the most?Visa hela artikeln

Av Chris59, · Postad juni 19 , 2025jun 19
Five Invision Community 5 features your team will love

Five Invision Community 5 features your team will love
There's a lot for your members to love with Invision Community 5, and we recently covered five of the best features. Today, I want to discuss five features your team will love.
One of the main concepts for Invision Community 5 was to reduce the complexity of power-user tools like theming and page building. These functions had been built around those with deep technical and coding knowledge, locking out many community teams.
We also wanted to build new tools to help busy community teams organise, moderate and identify trusted members.
Did we achieve that? Let's look at five new features we think your team will love in Invision Community 5.
The new theme editor
I can't describe how much I love the new theme editor. It is everything we wanted for Invision Community 5 and more. Now, anyone can manage their theme without needing to be knowledgeable in HTML and CSS.
There's so much to discuss, so it's best to head over to the news article we put together. From an easier way to select colours and drag-and-drop header arrangements to simpler ways to upload logos and preview your community on tablets and mobiles, the theme editor puts all the power and complexity of managing themes into the hands of your community team.
The editor, combined with the new views, such as the feed view for forums, article-like featured first post in topics, and the new sidebar view, Invision Community 5, really does take things to the next level.

The new page editor
We've taken the concepts of drag-and-drop widgets to a higher level with Invision Community 5.
You no longer need to create custom blocks using HTML and CSS to produce fantastic custom pages. With the new page editor, you can access a library of pre-built widgets with multiple view options, such as grids, rows, and carousels. Coupled with the power of Pages databases, you can quickly build custom pages to showcase the best content from your community.
Jimi, a valued customer, recently created a walkthrough video showcasing the new theme and page editors. It is a must-watch to experience the system's power.

Assign topics
Getting the right help to your members at the right time can take time and effort. Pairing a community question with the expertise of specific team members can require some manual overhead with external systems.
It can also be difficult to hold your team accountable, ensure they are answering questions in good time, and get an overview of their assignments.
These issues are fixed in Invision Community 5 with the topic assignments feature. You can assign a topic to a specific member of your team or a group of members. You also have complete oversight on the volume and time required to reply to your entire team.
It's a great feature that helps keep your community running smoothly.

Badge creator and icon picker
This feature is a dark horse. At first glance, it looks like a nice feature, but perhaps it is something that you may not use. However, I believe this is a feature your team will love. There are many areas where you may need custom graphics. We have rank badges, one-off celebration badges, custom reactions and more. In the past, you'd have been required to do this with apps like Illustrator or Photoshop and import them back in.
As part of our vision to bring power tools to everyone, we built a badge creator that allows you to combine over 1,700 icons and hundreds of emojis with badge backgrounds to quickly create custom badges and reaction icons. It really only takes a few minutes to create all the custom graphics your community needs.
In addition, there are now many areas, such as menu items, where you can use icons and emoji to enrich your user experience.
Who doesn't love the ability to create badges without needing a designer?

Community Experts
Community experts are vital to the well-being of any community. The Pareto principle holds true in your community. Twenty percent of your members create eighty percent of the interactions across your community, but featuring those members to newer users can be difficult. In the past, we've relied on metrics such as the date they joined and the number of posts they've made, but these celebrate longevity but not expertise.
Invision Community 5 uses a bespoke algorithm to identify and feature experts based on the speed, accuracy and helpfulness of their responses.
This not only celebrates those members with an exclusive badge and notification, but it also helps other users identify those community leaders who are more likely to help them and guide them through their journey with you.
We think your team will love that Invision Community 5 identifies these members for you and allows them to help lead your community.

I could have easily written about ten features your team will love, but these are my top five. Do you agree? Which features are you most looking forward to? Let us know in the comments.Visa hela artikeln

Av Chris59, · Postad november 29 , 20241 år
Five Invision Community 5 features your members will love

As we move closer to releasing Invision Community 5, I wanted to review a few key features I believe your members will love after you upgrade to Invision Community 5. The all-new editor We have to start with the brand new editor, recoded and redesigned from the ground up. The new editor is not just faster and leaner, but also remarkably user-friendly, ensuring an upgraded experience for your members in Invision Community 5. Your members will love the streamlined toolbar that no longer hides buttons on smaller devices. They'll also appreciate the new emoji and icon panel, which allows them to insert over 1,700 icons to enhance their posts. Content boxes, resizing images, and media embeds via drag handles will also be well received. Finally, small UI improvements, such as new line arrows on blocks that can be tapped or clicked to insert new lines accurately, will end fiddly cursor placement and settling for poor spacing. The editor is the most important touch point within your community, so we wanted to ensure that Invision Community 5 does this perfectly. New live community features I can speak from experience that when I see other people typing, I'll stick around to see what they say. Likewise, if I post a topic and I see multiple people reading it, I'll keep tabs on it to see if any replies come in. These are not just great engagement features but also an exciting experience. Invision Community 5 takes it further, blurring the lines between group chat and a traditional topic. Now, when a new reply or reaction is made, it will appear magically on your screen, keeping your members on site for longer. Your members will love feeling like they are part of the live community and watching reactions and replies in real-time. They'll also appreciate seeing their notification bell numbers increase without having to refresh or move between pages. Topic Summaries Time is our most valuable resource. Your members use many apps and communities in a day, so when they make time to visit your community, we want to ensure that they get the most from your forum in the shortest amount of time possible. Long topics are great but few have the time to read through dozens of pages. Topic summaries take the very best of a topic and remove the rest, allowing your members to optimize their time well while on your community, making their experience more efficient and productive. They'll love keeping up to date with more topics without scrolling past gifs and side quests. Dark mode and the new mobile experience Late-night scrolling becomes much more comfortable with Invision Community 5's native dark mode. Your members will love being able to choose a mode or allow it to sync with their devices, giving them a uniform experience across the many apps they browse. They'll also appreciate the new user experience, which includes improved performance, better accessibility for screen readers, and a vastly improved phone experience. We've made sure Invision Community 5 is mobile first. The new tagging experience Invision Community 5 reinvents tagging to make it more community-focused and increase content discovery across all apps. With its new tag pages, you can easily bring gallery photos, forum topics, events, and blog entries into a single page in Invision Community 5. Your members will love following their favourite tags to get notifications on new content and discover more of your community they are interested in without having to browse many forums and different areas of your community. These are just the top five features we think your members will love. Are you looking forward to these features or perhaps some of those not mentioned here? As always, let us know in the comments.Visa hela artikeln

Av Chris59, · Postad november 27 , 20241 år

Consistency between reported posts and topic threads

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Joina konversation

Forumstatistik

Foruminlägg

What is community engagement and how to encourage it

Introducing Quests: Tailored gamification & bridging in-person events with your community

Improving the Mobile App Experience

Undo deletes and mistakes with the new Page Editor rollback feature

Email advertising and other improvements

AI Skills Hub launches: Powered by Invision Community

Saved Reports and Community Health Metrics

Four new things in Invision Community 5

Five Invision Community 5 features your team will love

Five Invision Community 5 features your members will love

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