Unpleasant Experience With Invision Just Now

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Postad februari 10 , 20251 år

Hey,

I started my website on the Beginner plan. $49 a month, just a couple weeks ago.

I built it on V4, then changed to V5.

I wasn't aware that I don't have Pages or Blogs or anything in the plan. I thought it was mostly a smaller plan for beginner-level traffic.

Most importantly, these things just worked until now. I wasn't trying to cheat anyone, I just wasn't aware that I'm not supposed to have them in my plan.

Then all of a sudden a few minutes ago my site becomes forums only. No warning, no nothing. I just go in and my site is suddenly just the forums page. Take into account that my website is supposed to be a combined blog and forums: the homepage is basically all blog.

I'm posting things on social networks right now, people are coming to the site - even if it's a small number. So I get stressed out, I dig a little to figure out what's the problem quickly, and realize I have no applications other than forums, that they've been taken down, and that I have to update my plan and pay more immediately to bring my site back online and not disappoint visitors.

I paid for the upgrade, but that experience sucked, to be honest. I think $49 a month is not nothing, but I guess you were upfront about your plans and pricing and it's fine, I just missed it.
But just removing basically all site features out of the blue from my working site without telling me anything... That felt bad.

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Av Chris59, · Postad juli 14 , 20251 år
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Av Chris59, · Postad juli 7 , 20251 år
AI Skills Hub launches: Powered by Invision Community

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Av Chris59, · Postad juni 20 , 20251 år
Saved Reports and Community Health Metrics

You can get a lot of data from your Invision Community. We have charts and graphs for almost every item you can think of from reactions used to time to solution. However, it can be hard to extract meaning from the raw data and even harder to organise the charts. Our June release of Invision Community 5 aims to solve both of these problems with “My Charts” transforming into a much more useful “Saved Reports” feature and the addition of a key community health metrics dashboard. Let’s dive in! Saved ReportsPrevious versions of Invision Community had the ability to save charts to a single page that only you could see. This was fine but it meant that all your key metrics were jumbled together and you could not share this curated dashboard with other team members. The new Saved Reports feature solves these problems by allowing you to optionally save to a new custom report page that all your team can see allowing for logical grouping of saved charts. When you want to save a chart, you’ll see some new options. You can opt to store the chart in an existing report, or create a new one. Reports are like pages of a dashboard. For example, you can create a saved report called “Forums” and store all the forum-based metrics you wish on that page, and then create a separate report called “Members” and store member-based metrics on that page. Now you can organise all your commonly used statistics into one place with a logical grouping which saves a lot of time scrolling up and down trying to remember which chart you wanted. Each saved report page has tabs for charts and blocks, which means you can now store activity blocks right to your report dashboard. Finally, you can download a single CSV of all the charts into a single file which you can then process externally if you so wished. Saved Reports is available on all Invision Community plans. Community HealthNow that you have all your data organised, how can you see the health of your community? Is it based on the number of posts made per day, or the number of reactions? Partly, but there is more to the story when looking for trends over time. To help answer that question, we have created a new special report called Community Heath which contains key charts fed from multiple data points and crunched with our own algorithm to produce a visual indicator of how your community is doing. Let’s take a closer look at each of these charts and break down what each mean. Author Diversity Knowing how many posts have been made is good, but do you know if a very small number of people wrote them? A healthy community has a broad range of voices contributing to topics. This chart uses an algorithm to smooth the data. The actual number of authors isn’t as important as the trend. A ratio of 1.0 means nearly every post is from a different person showing greater diversity. Responsiveness This chart is another algorithmically generated trend line depicting the time between posts within topics. This is an important metric to help you understand the spread of posts across your community. The time of the first reply is important, but so is the speed of ongoing replies. Engagement This chart takes a variety of different interactions and combines them into a single metric over time. The interactions include reactions, following, solving and creating content. This chart is likely one of the most important as you can see trends over time and if engagement is falling or growing. First Response Time A responsive community where members get answers to their questions and replies to their topics is a sign of a healthy community. This chart uses some smoothing to produce a trend line you can monitor over time. DAU/MAU The Daily Active Users / Monthly Active Users ratio indicates how “sticky” your members are. It depicts the trend line of how often your monthly users come back daily. Any value over 1 means that your community is receiving a greater number of daily users than the monthly average. This chart is taken from our community and you can see when we announce new releases (May and June) we get a spike in returning members. What do they tell us? You can combine these charts to get a better understanding of your community. For example, you can see we had big spikes in returning visitors, but our engagement and first response times remained fairly average which indicates that people returned to read, but not contribute which is consistent with people returning to read about the latest release. You can also tell that our author diversity is fairly healthy with a value of 1 meaning every post is by a different person. Any community will have a core group of people that post more, and our values are consistent with a good number of unique voices. Overall, this shows that our community shows healthy signs of distributed activity and good responsiveness. You can also see that there are times where a smaller number of voices make the most contributions to our community. We might choose to engage those who haven’t posted as much by asking more questions and creating more opportunities for replies. The new Community Health metrics will help you understand your community data. We’re excited to see what your community trends are and how you can use the data to keep your community healthy. Community Health is available on Invision Community Creator Pro plans and above.Visa hela artikeln

Av Chris59, · Postad juni 20 , 20251 år
Four new things in Invision Community 5

It’s been four months since Invision Community 5.0.0 was released and we’ve had a lot of feedback over those months which has fed into a number of improvements. While we have a number of bigger features in the pipeline, sometimes the smaller improvements which improve your time on the community can have a bigger impact. Let’s take a look at those changes. Tag usage chart filtersOur re-imagined tagging system brings content from across the suite into a single page offering opportunities for secondary categorization. The AdminCP statistics chart for tag usage was updated with a customizable filter so you can drill down by app and sections allowing you to look at tag usage in specific forums or galleries rather than across the community. Recommended TagsWhile we recommend that communities use as few tags as possible to make tagging more effective, it can be possible to end up with dozens of tags even though your community may use the same handful for most of their content. You can now surface any tag to the top of the list by making it a recommended tag. This also has the benefit of nudging your community to use your preferred tags. Forum CollectionsThere are many places in the AdminCP where you’re asked to select many forums. It might be when you’re creating a saved moderation action and want to choose which forums it can be run on. Most communities tend to have logical groupings. On our forum here, we have feedback and ideation sections, along with support sections. We often have to select the same forums when setting up moderation, announcements or even default streams. We have to click the same four or five forums each time and if we ever removed or added a forum, we’d need to remember to go and add that in manually. Forum collections allow you to create groups of forums. In our example, you may create a grouping of all support forums. Once set up, you can select that single grouping instead of manually selecting the forums you need. They even update when you add or remove forums. Turnstile CAPTCHAThe venerable Google hCAPTCHA has served us well. For many years we’ve been identifying traffic lights and motorcycles for reasons no one really knows when we have the temerity to use a public WiFi connection. As much fun as it is working out if two pixels into a new square means it should be clicked or not, the truth is that hCAPTCHA isn’t as effective as blocking bot traffic as it once was. Cloudflare’s Turnstile CAPTCHA is a very effective (and free!) solution. It’s much less obtrusive too and in most cases you don’t need to do anything. It’s now an option and we recommend you check it out. This wraps up the most recent improvements to Invision Community 5. Which are you looking forward to the most?Visa hela artikeln

Av Chris59, · Postad juni 19 , 20251 år
Five Invision Community 5 features your team will love

Five Invision Community 5 features your team will love
There's a lot for your members to love with Invision Community 5, and we recently covered five of the best features. Today, I want to discuss five features your team will love.
One of the main concepts for Invision Community 5 was to reduce the complexity of power-user tools like theming and page building. These functions had been built around those with deep technical and coding knowledge, locking out many community teams.
We also wanted to build new tools to help busy community teams organise, moderate and identify trusted members.
Did we achieve that? Let's look at five new features we think your team will love in Invision Community 5.
The new theme editor
I can't describe how much I love the new theme editor. It is everything we wanted for Invision Community 5 and more. Now, anyone can manage their theme without needing to be knowledgeable in HTML and CSS.
There's so much to discuss, so it's best to head over to the news article we put together. From an easier way to select colours and drag-and-drop header arrangements to simpler ways to upload logos and preview your community on tablets and mobiles, the theme editor puts all the power and complexity of managing themes into the hands of your community team.
The editor, combined with the new views, such as the feed view for forums, article-like featured first post in topics, and the new sidebar view, Invision Community 5, really does take things to the next level.

The new page editor
We've taken the concepts of drag-and-drop widgets to a higher level with Invision Community 5.
You no longer need to create custom blocks using HTML and CSS to produce fantastic custom pages. With the new page editor, you can access a library of pre-built widgets with multiple view options, such as grids, rows, and carousels. Coupled with the power of Pages databases, you can quickly build custom pages to showcase the best content from your community.
Jimi, a valued customer, recently created a walkthrough video showcasing the new theme and page editors. It is a must-watch to experience the system's power.

Assign topics
Getting the right help to your members at the right time can take time and effort. Pairing a community question with the expertise of specific team members can require some manual overhead with external systems.
It can also be difficult to hold your team accountable, ensure they are answering questions in good time, and get an overview of their assignments.
These issues are fixed in Invision Community 5 with the topic assignments feature. You can assign a topic to a specific member of your team or a group of members. You also have complete oversight on the volume and time required to reply to your entire team.
It's a great feature that helps keep your community running smoothly.

Badge creator and icon picker
This feature is a dark horse. At first glance, it looks like a nice feature, but perhaps it is something that you may not use. However, I believe this is a feature your team will love. There are many areas where you may need custom graphics. We have rank badges, one-off celebration badges, custom reactions and more. In the past, you'd have been required to do this with apps like Illustrator or Photoshop and import them back in.
As part of our vision to bring power tools to everyone, we built a badge creator that allows you to combine over 1,700 icons and hundreds of emojis with badge backgrounds to quickly create custom badges and reaction icons. It really only takes a few minutes to create all the custom graphics your community needs.
In addition, there are now many areas, such as menu items, where you can use icons and emoji to enrich your user experience.
Who doesn't love the ability to create badges without needing a designer?

Community Experts
Community experts are vital to the well-being of any community. The Pareto principle holds true in your community. Twenty percent of your members create eighty percent of the interactions across your community, but featuring those members to newer users can be difficult. In the past, we've relied on metrics such as the date they joined and the number of posts they've made, but these celebrate longevity but not expertise.
Invision Community 5 uses a bespoke algorithm to identify and feature experts based on the speed, accuracy and helpfulness of their responses.
This not only celebrates those members with an exclusive badge and notification, but it also helps other users identify those community leaders who are more likely to help them and guide them through their journey with you.
We think your team will love that Invision Community 5 identifies these members for you and allows them to help lead your community.

I could have easily written about ten features your team will love, but these are my top five. Do you agree? Which features are you most looking forward to? Let us know in the comments.Visa hela artikeln

Av Chris59, · Postad november 29 , 20241 år
Five Invision Community 5 features your members will love

As we move closer to releasing Invision Community 5, I wanted to review a few key features I believe your members will love after you upgrade to Invision Community 5. The all-new editor We have to start with the brand new editor, recoded and redesigned from the ground up. The new editor is not just faster and leaner, but also remarkably user-friendly, ensuring an upgraded experience for your members in Invision Community 5. Your members will love the streamlined toolbar that no longer hides buttons on smaller devices. They'll also appreciate the new emoji and icon panel, which allows them to insert over 1,700 icons to enhance their posts. Content boxes, resizing images, and media embeds via drag handles will also be well received. Finally, small UI improvements, such as new line arrows on blocks that can be tapped or clicked to insert new lines accurately, will end fiddly cursor placement and settling for poor spacing. The editor is the most important touch point within your community, so we wanted to ensure that Invision Community 5 does this perfectly. New live community features I can speak from experience that when I see other people typing, I'll stick around to see what they say. Likewise, if I post a topic and I see multiple people reading it, I'll keep tabs on it to see if any replies come in. These are not just great engagement features but also an exciting experience. Invision Community 5 takes it further, blurring the lines between group chat and a traditional topic. Now, when a new reply or reaction is made, it will appear magically on your screen, keeping your members on site for longer. Your members will love feeling like they are part of the live community and watching reactions and replies in real-time. They'll also appreciate seeing their notification bell numbers increase without having to refresh or move between pages. Topic Summaries Time is our most valuable resource. Your members use many apps and communities in a day, so when they make time to visit your community, we want to ensure that they get the most from your forum in the shortest amount of time possible. Long topics are great but few have the time to read through dozens of pages. Topic summaries take the very best of a topic and remove the rest, allowing your members to optimize their time well while on your community, making their experience more efficient and productive. They'll love keeping up to date with more topics without scrolling past gifs and side quests. Dark mode and the new mobile experience Late-night scrolling becomes much more comfortable with Invision Community 5's native dark mode. Your members will love being able to choose a mode or allow it to sync with their devices, giving them a uniform experience across the many apps they browse. They'll also appreciate the new user experience, which includes improved performance, better accessibility for screen readers, and a vastly improved phone experience. We've made sure Invision Community 5 is mobile first. The new tagging experience Invision Community 5 reinvents tagging to make it more community-focused and increase content discovery across all apps. With its new tag pages, you can easily bring gallery photos, forum topics, events, and blog entries into a single page in Invision Community 5. Your members will love following their favourite tags to get notifications on new content and discover more of your community they are interested in without having to browse many forums and different areas of your community. These are just the top five features we think your members will love. Are you looking forward to these features or perhaps some of those not mentioned here? As always, let us know in the comments.Visa hela artikeln

Av Chris59, · Postad november 27 , 20241 år

Unpleasant Experience With Invision Just Now

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What is community engagement and how to encourage it

Introducing Quests: Tailored gamification & bridging in-person events with your community

Improving the Mobile App Experience

Undo deletes and mistakes with the new Page Editor rollback feature

Email advertising and other improvements

AI Skills Hub launches: Powered by Invision Community

Saved Reports and Community Health Metrics

Four new things in Invision Community 5

Five Invision Community 5 features your team will love

Five Invision Community 5 features your members will love

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